SHIPPING & RETURNS
We ship to all countries globally, from our location in Hong Kong. Items usually take 1-2 weeks unless special circumstances lead to delay.
Shipping fees differ for each country and by product, these will show up at checkout. We offer free shipping to: orders to Hong Kong, and all jewelry only orders. Any other orders over $2000HKD ($255USD) have free shipping too.
If your local customs will charge VAT / customs / duties, then these will require your payment upon your receiving.
We offer returns and refund for orders within 1 month of your order receipt, no questions asked (note: this applies only to online orders for now - other retail channels will differ).
We apologise we are not able to bear return shipping fees, these will have to be paid by customer. Return of items shipped back to our Hong Kong location are to be arranged by customer.
Once you decide to return an item, kindly send us an email with title "Order return request" with order details / number and we will send through relevant information and addresses. Once we have received your item, we will arrange repayment of order via your original payment channel.